Return policy
Return Policy
Return & Refund Policy
Thank you for shopping with us. We always want to ensure that you are completely satisfied with our products and services. However, if for any reason you need to return a product or request a refund, the following terms and conditions will apply:
1. Return Timeframe
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You must request a return or refund within 3–7 days of receiving the product.
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Returns will not be accepted after the specified timeframe.
2. Conditions for Return
To be eligible for a return, the following conditions must be met:
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The product must be unused, undamaged, and in its original condition.
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The original packaging, box, tags, and all accessories must be included.
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Returns are accepted in case of receiving a wrong product, defective item, or damaged product.
3. Non-Returnable Items
Returns or refunds will not be accepted in the following cases:
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Products showing signs of use.
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Discounted, promotional, or sale items (if applicable).
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Hygienic products (such as cosmetics, innerwear, etc.).
4. Return Process
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To initiate a return, please contact our customer service.
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You may be asked to provide photos or videos of the product.
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After approval, the product must be sent to our address, and the return courier charge must be borne by the customer.
5. Refund Policy
Refunds will be processed through:
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bKash/Nagad/Rocket
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Bank Transfer
Refund processing usually takes 3–7 business days.
6. Wrong or Damaged Products
If you receive a wrong or damaged product, we will provide a free replacement or a full refund.
7. Contact Information
For any questions regarding returns or refunds, please contact our customer service:
Email: productghor@gmail.com
Phone: 01341226012